Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
{"xsrfToken":"d45286cc93336fb144dda6f349a9bd2ecfd06430_lout","branding":{"id":"1","key":"ics","name":"Intelibly Customer Support","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/1"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/73fa4f10-9055-445f-962d-161dc1b5198f/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2MWNmYzc5NC0yYjM4LTQ1MWMtODU4Ni0xNWQ2YWIxNWRhMDQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjczZmE0ZjEwLTkwNTUtNDQ1Zi05NjJkLTE2MWRjMWI1MTk4ZiI6WyJyZWFkIl19LCJleHAiOjE3NzAxMDg4NDEsIm5iZiI6MTc3MDEwODI0MX0.LXCeOjFUSM_E3eEDv97VW3gE5A27jRToST5vtiOHJqc&client=61cfc794-2b38-451c-8586-15d6ab15da04&mode=fit","logoId":"73fa4f10-9055-445f-962d-161dc1b5198f","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Intelibly Help Center","sharedPortalName":"Intelibly Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Intelibly Help Center","sharedPortalName":"Intelibly Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#8f499a","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file//image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2MWNmYzc5NC0yYjM4LTQ1MWMtODU4Ni0xNWQ2YWIxNWRhMDQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOiI6WyJyZWFkIl19LCJleHAiOjE3NzAxMDg4NDEsIm5iZiI6MTc3MDEwODI0MX0.TqBTVb-lYbpAMxmjCaKwgJ4xGkEHUQIHhUAjIVWFYuA&client=61cfc794-2b38-451c-8586-15d6ab15da04&height=300&mode=fit","bannerMediaApiFileId":"","useDefaultBanner":true,"isBannerAvailable":true,"topBarColor":"#8f499a","topBarTextColor":"#ffffff","hasTopBarBeenSplit":true},"portal":{"id":"1","key":"ics","projectId":11602,"serviceDeskId":1,"name":"Intelibly Customer Support","description":"<p>Welcome! You can raise a request for Intelibly Customer Support using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"2","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":11124,"iconUrl":"https://get.help.intelibly.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11124","groups":[1],"key":""},{"id":"4","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":11137,"iconUrl":"https://get.help.intelibly.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11137","groups":[1],"key":""},{"id":"3","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":11129,"iconUrl":"https://get.help.intelibly.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11129","groups":[1],"key":""},{"id":"6","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":11133,"iconUrl":"https://get.help.intelibly.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11133","groups":[1],"key":""},{"id":"7","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":11123,"iconUrl":"https://get.help.intelibly.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11123","groups":[1],"key":""},{"id":"8","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":11127,"iconUrl":"https://get.help.intelibly.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11127","groups":[1],"key":""},{"id":"1","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":11108,"iconUrl":"https://get.help.intelibly.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11108","groups":[1],"key":""},{"id":"5","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":11115,"iconUrl":"https://get.help.intelibly.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11115","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"General"}],"orderMapping":{"1":[1,2,3,4,6,7,8]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"9885f609-5862-36da-bda9-c2d2d7d7898c","appLinkName":"","appLinkUrl":"","spaceKey":"KB","spaceName":"Public Knowledge base","spaceUrl":"","isServer":false},"labels":[],"projectKey":"ICS","serviceDeskId":1,"kbLinkDomainURLs":["https://intelibly.atlassian.net","https://get.help.intelibly.com"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"ICS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2MWNmYzc5NC0yYjM4LTQ1MWMtODU4Ni0xNWQ2YWIxNWRhMDQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTExNjAyIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NzAxMDk0NDEsIm5iZiI6MTc3MDEwODI0MSwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.lhRbSsrYskzdqGXkNKeE9YC9U1-KmE9Kt2cD-BFQtqk","targetCollection":"upload-project-11602","endpointUrl":"https://api.media.atlassian.com","clientId":"61cfc794-2b38-451c-8586-15d6ab15da04","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":6,"projectId":11602,"issueType":{"id":"10003","name":"Bug"},"form":{"name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","intro":"<p>Tell us the problems you're experiencing.</p>","instructions":"","icon":11133,"iconUrl":"https://get.help.intelibly.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11133","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"Summarize the bug briefly.","descriptionHtml":"<p>Summarize the bug briefly.</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Symptom","description":"Please provide details of the problems you are having.","descriptionHtml":"<p>Please provide details of the problems you are having.</p>","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/6","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/6","calendarParams":{"firstDay":0,"date":"2026-02-03T02:44:01-0600","useISO8601WeekNumbers":true,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"9885f609-5862-36da-bda9-c2d2d7d7898c","appLinkName":"","appLinkUrl":"","spaceKey":"KB","spaceName":"Public Knowledge base","spaceUrl":"","isServer":false},"labels":[],"projectKey":"ICS","serviceDeskId":1,"kbLinkDomainURLs":["https://intelibly.atlassian.net","https://get.help.intelibly.com"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2MWNmYzc5NC0yYjM4LTQ1MWMtODU4Ni0xNWQ2YWIxNWRhMDQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTExNjAyIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NzAxMDk0NDEsIm5iZiI6MTc3MDEwODI0MSwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.lhRbSsrYskzdqGXkNKeE9YC9U1-KmE9Kt2cD-BFQtqk","targetCollection":"upload-project-11602","endpointUrl":"https://api.media.atlassian.com","clientId":"61cfc794-2b38-451c-8586-15d6ab15da04","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}